RETURN POLICY

Criteria to return an item:

  • Return
    must be logged within 7 working days of item invoiced, via email
  • The
    item is in a re-sellable condition
  • The
    item qualifies for return (example, reflect/embroidery does not qualify)
  • The
    item is in its original packaging, with original invoice
  • Our
    director(s) has authorised the return

Non-returnable items:

  • The
    item has been worn *
  • The
    packaging is missing or damaged
  • The
    item was bought in our Sale area
  • The original invoice does not
    accompany the goods
  • Reflect
    on request; embroidery/printing; goods made to order; special requests do
    not qualify.

*
Special conditions apply in respect of returns of defective/latent defect
products. If a product has a defect, please include an image with your return
request.

How to return an item(s):

  1. Email your request for a return within 7 working days of the order being purchased to orders@clawboots.co.zaor ilze@clawboots.co.za. No returns will be accepted if it wasn’t pre-authorised for return by Claw Boots.
  2. Invoice number must be supplied when returning stock for credit and stock must be in the original undamaged packaging.
  3. If
    there is no latent defect the courier charge will be for the customer’s
    account.
  4. If
    a shortage is not reported within 48 hours, claims will not be processed. Claw
    Boots is monitored by camera, and an investigation will also need to be undertaken.
  5. There
    will be a 10% handling fee if stock is returned after 7 working days, unless
    the stock had a latent defect.

Sample(s):

If an item
was a sample, please still fill in the below email, and be sure to bring the
invoice along to expedite the exchange/credit.

Size exchange(s):

If the item
needs to be exchanged for another size, please still fill in the below email,
so we can check if we have the size in stock and so we can get it ready for
you. Be sure to bring the invoice along to expedite the exchange.

Details to include in email:

  1. Company
    Name:
  2. Invoice
    Number and date:
  3. Goods
    being returned:
  4. Reason
    for return:
  5. Are
    the item(s) in a re-sellable condition? Yes/No
  6. Picture
    (if applicable):
  7. Was
    this a sample?
  8. Is
    this a size exchange?

A Claw employee will then revert to you soonest.